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Why switch energy

UK household are overpaying between £3.5 – £4 billion a year for their energy. Each household is overpaying by more than £200 per year on their energy bills.

Therefore, it is a good idea to shop around for your energy and find cheaper prices. By comparing and switching energy suppliers, you could save a lot of money. 

If you have not switched your energy tariff for a long time, then you could be on a standard tariff which is not the best value. 

Is it difficult to switch energy suppliers

Many people do not switch energy suppliers or cannot be bothered because they think it is too difficult or too much of a hassle to do so. 

But, this is not the case. Switching energy supplier is easily down quickly with a number of companies and comparison sites online or over the telepone. 

After you have done your part, everything else is done by the energy suppliers behind the scene. 


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How to switch suppliers

Customer service numbers for energy companies

British Gas: 0333 202 9802

SSE: 0345 026 2658

E-on: 0345 052 0000

EDF Energy: 0333 200 5100

Scottish Power: 0800 027 0072

nPower: 0800 072 3000

OVO: 0330 303 5063

For complaints and disputes with your energy company:

Initially contact your energy supplier’s complaints department and see if you can resolve the dispute. 

If you are not satisfied with the outcome then contact:

The Energy Ombudsman: 0330 440 1624. Or go here.

Go to Ofgem, the national gas and electricity regulatory authority here.

Additional information:

If you are having problems with debt, then visit the Money Advice Service here.

Check out Ofgem‘s page on getting help paying your energy bill here.

If you are having difficulties paying your energy bills, look at what help is available for you here.

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Find your nearest prepayment meter top up locations

You can top up your card or key for your gas and electric at the Post Office, Payzone or PayPoint. Here are links to finding your nearest locations. Click on the relevant icon.

Check with your energy supplier with the companies you can top up your gas card or electric key with.

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Here are anwers to some frequently asked questions

When you switch energy supplier you will not notice any difference or you will not have to do anything. All the work is carried out by your new supplier and the supplier you are leaving. It is all done at their end. 

No there is no disruption to your gas or electricity.  You will maintain your supply. You will not notice any difference. 

It could take up to a month for your energy supplier to change.

If you are the bill payer and the bill comes in your name, then you can change energy suppliers. If your landlord or lettings agent is the bill payer, then you need to ask them to change energy supplier.

Also, check your tenancy agreement to see if it mentions anything about changing energy suppliers. 

If you are not on a specific contract with a supplier or you are on a standard contract, then you can switch supplier anytime. If you are presently on a contract with a supplier and you want to switch before your contracts ends, then they might charge you a fee for breaking the contract early.

If you are in debt by a month’s payment, then you can switch energy supplier. This amount will be added to your final bill from your present supplier. It also depends on how much you owe.